Shipping & Returns
Shipping & Returns
Order Processing Times
Our orders are processed within 1-2 business days. During seasonal times, like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.
We ship from production facilities based around the globe. The country in which each order is fulfilled is carefully selected by our advanced routing algorithm at the time of ordering. In most cases, products are fulfilled at the closest production center.
- Orders shipping within countries with production facilities will arrive within 3-5 business days.
- Orders shipping internationally will arrive within 7-10 business days.
- Where available you might choose faster shipping options.
Shipping costs will be calculated at checkout based on your location and delivery partners operating there.
Returns, Exchanges, Cancellations
Full refunds and exchanges are offered for regular priced merchandise within 20 days that tracking indicates and order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns and exchanges:
- Items must not be washed, worn or damaged;
- All original tags must be attached;
Sale and discount items are not eligible for returns and exchanges.
If you would like to cancel or make changes to your order, you are able to do up to 3 hours after you receive your order confirmation. Please contact us directly at firstname.lastname@example.org so we can make these changes immediately.
We provide tracking information on all orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at email@example.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your package arrived damaged, please take photos and send them to us at firstname.lastname@example.org. We will send you a return label to ship the items back to us and we will send you a new order with brand new products immediately.
Should you order be presented as lost with the shipping carrier, we will ship a new order out immediately.